5z77 Privacy Policy

1. Information We Collect

When registering on the 5z77 platform and while using our services, we collect the following types of information:

1.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• National ID card or passport number (where applicable)
• Email address

1.2 Financial Information

• bKash, Nagad, or Rocket account number (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

1.3 Technical Information

• IP address and device type
• Browser version and operating system
• Login time, session data, and platform usage patterns
• Cookies and similar tracking data

1.4 Gaming Activity Information

• Betting history and amounts
• Preferred game categories
• Win and loss records
• Bonus and promotion usage details

2. How We Collect Information

We collect your information in the following ways:

• Information you provide directly: What you submit through registration forms, profile updates, and when contacting customer support.
• Automatic collection: Our servers automatically record technical data about your device and browsing activity.
• Cookies and tracking technology: Cookies used on our website collect information about your usage patterns and preferences.
• Payment processors: Relevant financial information is transmitted during transactions through bKash, Nagad, Rocket, or a bank.
• Third parties: Information collected from trusted verification service providers for fraud prevention and identity verification.

3. How We Use Your Information

5z77 uses your information only for the following lawful purposes. We never sell your information to advertising agencies.

3.1 Providing and Managing Services

• Account creation, verification, and management
• Processing deposit and withdrawal transactions (minimum deposit ৳200, minimum withdrawal ৳800)
• Activating bonuses and promotions
• Ensuring the quality of gaming services

3.2 Security and Safety

• Preventing fraud, money laundering, and unauthorized access
• Age verification (confirming 21+)
• Detecting and preventing suspicious activity
• Maintaining the security integrity of the platform

3.3 Customer Support

• Providing 24/7 live chat support in Bengali
• Resolving account issues
• Responding to email inquiries and requests

3.4 Improvement and Analytics

• Improving platform performance and user experience
• Planning new games and services
• Aggregate analytics (not personally identifiable)

3.5 Responsible Gaming

• Identifying potentially problematic gaming behavior
• Implementing self-exclusion and limit-setting requests
• Communications related to responsible gaming

4. Sharing and Disclosure of Information

5z77 strictly follows one principle: we do not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in a limited number of circumstances:

4.1 Service Provider Partners

Necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, banks), identity verification, technology infrastructure, and fraud prevention services. These partners may only process your information for specified purposes and are required to comply with our privacy policy.

4.2 Game Providers

Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, and Ezugi may receive certain session data for the purpose of operating games. They are also required to comply with our privacy standards.

4.3 Legal Obligations

If relevant legal authorities request information through a valid order or judicial process, we will be required to provide information in accordance with the law. In such cases, we will notify you in advance where possible.

4.4 Business Transfers

If 5z77 is merged, acquired, or its assets are transferred, your information may be transferred as part of the business assets. In such cases, the new entity will be required to maintain the same privacy standards.

5. Cookies and Tracking Technology

Cookies are small text files that our website stores on your device. 5z77 uses cookies for the following purposes:

You can manage cookies from your browser settings. However, disabling essential cookies will prevent you from using certain features of the platform.

6. Data Retention and Security

5z77 has put in place the highest technical and organizational security measures to protect your privacy.

6.1 Technical Security Measures

• SSL/TLS Encryption: All data transmissions are protected by industry-standard SSL encryption.
• Encrypted Database: Sensitive information is stored in encrypted form.
• Firewall and Anti-DDoS Protection: Servers are protected from external attacks and unauthorized access.
• Regular Security Audits: Regular vulnerability testing and security assessments are conducted.
• Two-Factor Authentication (2FA): An additional layer of security for account access.

6.2 Data Retention Period

We retain your information only for as long as it is necessary:

• Active account data: for as long as the account remains active
• After account closure: for the period required to meet legal obligations
• Transaction records: for a specified period in accordance with financial regulatory requirements
• Cookie session data: at the end of a session or after a specified period

6.3 In the Event of a Data Breach

If a security breach occurs that may affect your information, we will notify the relevant users within a reasonable time and take corrective action.

7. Your Rights

As a user of 5z77, you have the following rights:

To exercise any of your rights, please contact us at [email protected] or connect via 24/7 live chat. We will process your request within a reasonable time.

11. Contact & Complaints

For any questions, concerns, or requests to exercise your rights regarding the privacy policy, please contact us:

We assure you that 5z77 will always treat your privacy as the highest priority. We are committed to earning the trust of players in Bangladesh by operating a safe and reliable platform.